Responsibilities of the Customer Service Coordinator:
- Liaising between the Client's finance provider and the customer
- Notify customers promptly and professionally of defaulted payments and direct debit instruction cancellations.
- Issuing electronic communication to the customer.
- Provide clear and concise information to customers regarding the reason for the failed transactions, helping to rectify the issue.
- Utilising the CRM system to place notes about customer's account
What we are looking for from the individual?
- Strong customer service skills.
- Experience using basic office software.
- Ability to work independently.
- Highly effective written and verbal communication skills.
- Ability to absorb new information easily.
Job Types: Permanent, Full-time
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Gym membership
- On-site parking
- Work from home
Schedule:
- Monday to Friday
- No weekends
For more information please apply online or contact Dan Hurley.